Refund policy

Return/Refund Policy

All of our items in store are handled by Printify.

Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported.

However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with us using the contact form or emailing thecathiveofficial@gmail.com and provide a clear photo showing the issue. There is no need to return the damaged product.

Please note that Printify and The Cat Pod will not be held responsible and will not offer reprints or refunds if you have ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Cancellations/Refunds
Since each order is custom made by Printify, you will only be able to qualify for a refund if you send an email request before the items in your order are in production. If the items have already started production, cancellation will not be possible.

If your cancellation/refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us through the contact form, or by emailing thecathiveofficial@gmail.com.